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Common queries answered

Frequently asked Questions

We work fast so you get your nuts fresh! Your order is packed and shipped within 1–2 business days. Once on the way, most deliveries arrive in just 3–7 business days. You’ll receive a tracking link so you can follow your package from our door to yours.

Fast, fresh, and right to your doorstep—just the way it should be.

We want you to love your order. If anything arrives damaged, incorrect, or not up to your expectations, contact us within a 14 days and we’ll make it right with a replacement or refund. Because our products are food items, we can’t accept opened packages, but we’re always here to help if something isn’t right.

Just reach out. Your satisfaction comes first.

It’s easy! If your order hasn’t shipped yet, simply contact our support team with your correct address and we’ll update it right away. If the package has already been dispatched, we’ll do our best to reroute it, but changes aren’t always guaranteed.

Need help? Just reach out! We’re here to make sure your nuts arrive at the right doorstep!

As soon as your order ships, we’ll send you a tracking link straight to your email. Just click it to see exactly where your package is and when it’ll arrive. You can check updates anytime your fresh nuts are only a few steps away!

Didn’t receive your tracking link? Reach out to us and we’ll resend it right away.

You can reach our support team by email, contact form, or whatsapp. Just provide your order number and a brief description of your issue, and we’ll respond as quickly as possible to help.

We’re here to make sure your experience is smooth, from order to delivery and beyond.

If your order hasn’t shipped yet, contact our support team immediately with the correct address. We’ll update it for you. If the order has already been shipped, we’ll do our best to reroute it, but changes can’t always be guaranteed once it’s on the way.

Reach out as soon as possible to ensure your nuts arrive at the right doorstep!

We ship to many countries! To check if we deliver to yours, simply enter your address at checkout. If shipping is available, you’ll see the options instantly. If your country doesn’t appear, feel free to contact us and we’ll let you know if we can arrange a delivery.

We’re always working to expand our shipping locations!

Most of the time, yes. Your items will be packed and shipped together in one package. If part of your order needs special handling or is temporarily out of stock, we may ship items separately. If that happens, you’ll receive separate tracking numbers so you always know what’s on the way.

Still need help?

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On all orders above €75

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