Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We work fast so you get your nuts fresh! Your order is packed and shipped within 1–2 business days. Once on the way, most deliveries arrive in just 3–7 business days. You’ll receive a tracking link so you can follow your package from our door to yours.
Fast, fresh, and right to your doorstep—just the way it should be.
It’s easy! If your order hasn’t shipped yet, simply contact our support team with your correct address and we’ll update it right away. If the package has already been dispatched, we’ll do our best to reroute it, but changes aren’t always guaranteed.
Need help? Just reach out! We’re here to make sure your nuts arrive at the right doorstep!
As soon as your order ships, we’ll send you a tracking link straight to your email. Just click it to see exactly where your package is and when it’ll arrive. You can check updates anytime your fresh nuts are only a few steps away!
Didn’t receive your tracking link? Reach out to us and we’ll resend it right away.
No, we never store your credit card details on our website. All payments are processed securely through our trusted payment provider, which handles your information with strict encryption and safety standards. We only receive a confirmation that your payment went through, nothing more.
Your privacy and security always come first.
Yes, we charge sales tax where required by law. The exact amount is automatically calculated at checkout based on your shipping address. You’ll see the tax added before you complete your order—no surprises.
We ship to many countries! To check if we deliver to yours, simply enter your address at checkout. If shipping is available, you’ll see the options instantly. If your country doesn’t appear, feel free to contact us and we’ll let you know if we can arrange a delivery.
We’re always working to expand our shipping locations!
Most of the time, yes. Your items will be packed and shipped together in one package. If part of your order needs special handling or is temporarily out of stock, we may ship items separately. If that happens, you’ll receive separate tracking numbers so you always know what’s on the way.
If you need to swap an item
Returns and Exchanges
We want you to love your order. If anything arrives damaged, incorrect, or not up to your expectations, contact us within a 14 days and we’ll make it right with a replacement or refund. Because our products are food items, we can’t accept opened packages, but we’re always here to help if something isn’t right.
Just reach out. Your satisfaction comes first.
We’re sorry about that! Please contact our support team as soon as possible with your order number and a photo of the item you received. We’ll send the correct item right away and guide you on returning the wrong one, if needed.
We’ll make sure you get exactly what you ordered quickly and hassle-free.
We’re very sorry your order arrived damaged! Please contact our support team immediately with your order number and a photo of the damaged item. We’ll send a replacement or issue a refund as quickly as possible.
Your satisfaction matters fresh, safe, and complete delivery is our priority.
If your return is authorized, our support team will provide you with the exact return address and instructions. Please don’t send items back before receiving this information, as it ensures your return is processed correctly and quickly.
We’ll guide you every step of the way to make the return simple and hassle-free.
You can reach our support team by email, contact form, or whatsapp. Just provide your order number and a brief description of your issue, and we’ll respond as quickly as possible to help.
We’re here to make sure your experience is smooth, from order to delivery and beyond.
If your order hasn’t shipped yet, contact our support team immediately with the correct address. We’ll update it for you. If the order has already been shipped, we’ll do our best to reroute it, but changes can’t always be guaranteed once it’s on the way.
Reach out as soon as possible to ensure your nuts arrive at the right doorstep!
If your order hasn’t shipped yet, you can contact our support team to modify or cancel it. Once an order has been dispatched, we unfortunately cannot make changes, but we can guide you through a return or exchange once it arrives.
Contact us as soon as possible to ensure your request is handled quickly.
Yes! If an item is sold out, you may have the option to pre-order it for the next restock. Simply check the product page for a “Pre-Order” option or sign up for restock notifications. Pre-ordering ensures you get your favorite nuts as soon as they’re back in stock.
Act fast! Pre-order quantities are limited!